Incident and Change Management Specialist

We are seeking an Incident and Change Management Specialist to join our team. The successful candidate will be responsible for managing ITSM processes, including incident management, problem management, and change management. This role requires excellent communication skills, a clear understanding of ITSM processes, and the ability to remain calm under pressure.

Requirements

• Solid experience in the ITSM discipline, preferably in the financial industry
• Master of Power BI and report creation
• Master of reporting on ServiceNow
• More than 5 years of experience in leading calls for major incidents with technical and commercial stakeholders
• Clear aptitude for excellence in service delivery and production of quality results
• Focused on serving businesses as the ultimate client
• Ability to adapt and remain calm under pressure
• Strong decision-making abilities
• Excellent communication skills, written and verbal in English
• Focused on innovation and continuous improvement
• ITIL Foundation certification is mandatory
• ITIL intermediate certification is highly desirable
• In-depth knowledge of ITSM processes
• Experience with ServiceNow is a major asset

Benefits

• A minimum of 3 weeks' vacation starting in your first year
• Comprehensive group insurance plan with generous employer contributions
• Employer contributions to a group RRSP
• Flexible work arrangements: hybrid, remote, or in-office
• A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more
• Annual tech equipment allowance
• Flexible schedules and a balanced work environment
• Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy
• A global network of experts who love sharing knowledge
• A people-centred culture focused on individual growth and a strong sense of belonging