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Travel + Leisure Co.
Incident and Problem Management Analyst
Join Travel + Leisure Co. in Orlando as an Incident and Problem Management Analyst. Leverage ServiceNow skills for 24x7 support. ITIL preferred. Great benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 26, 2025
We Put the World on Vacation at Travel + Leisure Co. We are looking for an Incident and Problem Management Analyst to provide 24x7 support for the Major Incident Management process.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience in related field.
- ITIL certification is preferred.
- 3 years’ experience in any Information Technology field, IT Service Management preferred.
- Experience with one or more IT Service Management platforms (HEAT, Zendesk, Jira, ServiceNow, etc.).
- Proficient in Microsoft Office Business Productivity Tools.
- Familiarity with common IT Service Management frameworks (ITIL, COBIT, DevOps, Agile).
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave and holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
Requirements Summary
Bachelor’s degree, 3 years of experience in IT, ITIL certification preferred
