Incident and Problem Management Analyst

We Put the World on Vacation at Travel + Leisure Co. We are looking for an Incident and Problem Management Analyst to provide 24x7 support for the Major Incident Management process.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience in related field.
• ITIL certification is preferred.
• 3 years’ experience in any Information Technology field, IT Service Management preferred.
• Experience with one or more IT Service Management platforms (HEAT, Zendesk, Jira, ServiceNow, etc.).
• Proficient in Microsoft Office Business Productivity Tools.
• Familiarity with common IT Service Management frameworks (ITIL, COBIT, DevOps, Agile).

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program