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Standard Chartered Bank
Incident & Change Manager (incl. Testing Steering Role)
Join Standard Chartered Bank in Warszawa as an Incident & Change Manager. Leverage ServiceNow for incident/change management, ensuring compliance and effective communication. Competitive salary, flexible work, and continuous learning offered.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
This is an incident and change management role within Standard Chartered AG, focusing on Incident Management and Change Management within the Critical Important Functions (SPOC, ISRO, Compliance, and Tech Risk). The role involves coordinating test execution, managing incidents, overseeing IT service providers, and providing support to the banking supervisory authority. The role requires experience in Change and Major Incident Management processes, stakeholder communication, and technical skills.
Requirements
- Relevant experience in Banking and Financial services
- Expertise in Change and Major Incident Management processes
- Familiarity with DORA incident reporting requirements
- Ability to lead and participate in CABs and governance forums
- Hands-on experience with ServiceNow (or equivalent platforms) for incident/change tracking
- Expertise on End-User Computing and reporting requirements
- Good understanding of test planning and execution support
- Excellent communication skills
Benefits
- Competitive salary and benefits
- Retirement savings
- Medical insurance
- Life insurance
- Flexible work options
- Wellbeing support
- Continuous learning culture
- Inclusive workplace
Requirements Summary
Banking experience and expertise in Incident & Major Incident Management. ServiceNow/platform familiarity. Excellent communication skills & stakeholder engagement
