Incident & Change Manager (incl. Testing Steering Role)

Incident & Change Manager (incl. Testing Steering Role) responsible for managing change and major incident management processes, testing steering role, and providing organizational and technical support for tests.

Requirements

• Relevant experience in Banking and Financial services.
• Expertise in Change and Major Incident Management processes.
• Familiarity with DORA incident reporting requirements (e.g. FIT/SIT & §33).
• Prove experience in managing stakeholder communication during ICT incidents, ensuring timely, clear, and appropriate information flow.
• Ability to lead and participate in CABs and governance forums.
• Hands-on experience with ServiceNow (or equivalent platforms) for incident/change tracking.
• Expertise on End-User Computing and reporting requirements.
• Good understanding of test planning and execution support (Operational Resilience Testing Methodologies, TLPT).
• Proven experience in preparing clear and comprehensive documentation as well as executive-level reports.
• Excellent communication in English (articulation and writing).

Benefits

• Competitive salary and benefits to support your mental, physical, financial and social wellbeing
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.