Senior Technical Support Engineer

NiCE is seeking a proactive and detail-oriented Technical Support Engineer to join their support operations team. The role involves monitoring applications, investigating alerts, and collaborating with other teams to ensure high availability and reliability. This is a 24x7, rotational support position critical for maintaining seamless global operations.

Requirements

• Bachelor’s degree in Computer Science or related field
• 3–5 years of experience in technical support, application monitoring, or cloud support services
• Strong hands-on experience with Azure Cloud Services
• Good understanding of cloud-native web applications and microservices architecture
• Familiarity with Linux/Unix systems and basic shell commands
• Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk

Benefits

• Career growth opportunities
• Collaborative and creative work environment
• Hybrid work model