Incident Commander

Crypto.com is seeking a highly skilled Incident Commander for their operations team to manage high-severity incidents, drive root cause analysis, and ensure operational readiness. The role involves leading incident response, collaborating with engineering, infrastructure, and business teams, and contributing to Disaster Recovery and Business Continuity planning. The role is critical for maintaining trading and financial platform stability and resilience.

Requirements

• 8+ years of experience in Incident Management, Problem Management, and IT Operations
• Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events
• Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management)
• Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB)
• Experience in reporting & analytics (availability, SLA compliance, RCA trends)
• Excellent communication and stakeholder management skills
• Good understanding of high-level architecture in software as well infrastructure

Benefits

• Competitive salary
• Attractive annual leave entitlement
• Work Flexibility Adoption
• Aspire career alternatives
• Work Perks