Incident Manager

Incident Manager role involves identifying, managing, and resolving incidents that impact banking operations, ensuring service continuity, and minimizing business risk. The role operates within a cross-border team and focuses on private banking systems.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field; master’s degree is a plus.
• +3 years of experience in IT Incident Management within large-scale, complex environments.
• Strong ability to coordinate cross-functional teams, manage high-impact incidents involving business risks, and make data-driven decisions.
• Strong understanding of ITIL4 framework, especially Incident and Problem Management.
• Good command of ServiceNow and familiarity with service desk, monitoring, and logging tools.
• Excellent analytical skills for impact assessment and root cause identification.
• Experience in private banking or financial services is highly preferred.
• Fluent in French and English; strong communication skills for engaging stakeholders at all levels.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Diverse and inclusive work environment
• Supportive employer
• Internal mobility and upskilling programs