IT Call Center Operator

Netcompany is seeking an IT Call Center Operator to join their team in Luxembourg. This role involves responding to support requests via phone, email, or chat, diagnosing and resolving hardware/software issues, and maintaining incident ownership. The company focuses on responsible digitalization and aims to create innovative solutions that drive meaningful impact.

Requirements

• At least 1 year of relevant work experience (including traineeships)
• Strong IT knowledge, including Windows, Linux, macOS, and internet browsing
• Proficiency in Microsoft Office
• Familiarity with remote work tools (VPN, Skype, Teams, Zoom, WebEx)
• B2+ proficiency in spoken and written English and French
• Excellent customer service, communication, and problem-solving skills
• Ability to work well under pressure
• Being solutions-oriented
• Team player
• Quick learner

Benefits

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Hospitalization plan
• Meal allowance
• Well-being activities
• Continuous learning opportunities
• Personalized development plan