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Wipro Limited
Incident Manager - L1
Join Wipro Limited as an Incident Manager - L1 in Pune. Leverage ServiceNow skills to enhance Incident Management. ITIL knowledge required. Equal opportunity employer.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
Incident Manager - L1 job at Wipro Limited, responsible for driving efficiency and effectiveness of Incident Management process, ensuring all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer.
Requirements
- ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
- 5-8 years of experience in IT Service Management
- Mandatory Skills: ServiceNow - IT Service Management
- Experience: 3-5 Years
Benefits
- Equal Opportunity Employer
- Accessible, supportive, and inclusive workplace
- Reasonable accommodation will be provided to all applicants including persons with disabilities
Requirements Summary
ITIL Foundation Level Training or knowledge, 5-8 years of experience in IT Service Management, ServiceNow - IT Service Management
