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Alstom
Incident Manager
Join Alstom as an Incident Manager in Bangalore. Leverage ServiceNow skills to manage incidents, ensure system stability, and drive technical resolutions. ITIL preferred.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 24, 2025
We are looking for a full-time Technical Incident Manager in Bangalore to manage production incidents to resolution, ensure system stability, and lead technical triage calls.
Requirements
- Bachelor's Degree in Engineering or equivalent
- 8+ years of experience in IT infrastructure and production support
- Experience with Unix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions
- Proficiency in tools like ServiceNow or other ticketing systems
- ITIL certification (preferred)
- Strong relationship management skills and ability to communicate effectively with all levels of management
- Proficiency with Word, Excel, and PowerPoint for reporting and presentations
Benefits
- Stability and challenges with a long-term career
- Cutting-edge security standards for rail signalling
- Flexible and inclusive working environment
- Investment in development through award-winning learning opportunities
- Dynamic reward package that recognises performance and potential
- Comprehensive and competitive social coverage (life, medical, pension)
- Opportunities to progress towards leadership roles or specialized technical expertise
Requirements Summary
Bachelor's Degree in Engineering, 8+ years of IT experience, ITIL certification (preferred)
