Incident Manager

Lombard Odier is a global wealth and asset manager with a strong focus on sustainable investing. As an Incident Manager, you will be responsible for identifying, managing, and resolving incidents that impact banking operations, ensuring service continuity, and minimizing business risk.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field
• +3 years of experience in IT Incident Management within large-scale, complex environments
• Strong ability to coordinate cross-functional teams, manage high-impact incidents involving business risks, and make data-driven decisions
• Strong understanding of ITIL4 framework, especially Incident and Problem Management
• Good command of ServiceNow and familiarity with service desk, monitoring, and logging tools
• Excellent analytical skills for impact assessment and root cause identification

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Diverse and inclusive work environment
• Internal mobility and individual upskilling programs