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NTT Ltd.
Incident Manager
NTT Ltd. seeks Incident Manager in Singapore. Restore services quickly using ServiceNow & ITSM expertise. Requires 5+ yrs ITSM, ITIL cert, ServiceNow proficiency. Offers growth & flexible work.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 11, 2025
Join NTT DATA and make an impact by ensuring consistent delivery of quality Major Incident Management services. The Major Incident Manager will restore normal services operation as quickly as possible to minimize adverse impact on business operations to clients.
Requirements
- Bachelor's degree or equivalent in Information Technology or related field
- ITIL Foundation certification required; ITIL v4 Foundation, ITIL Intermediate or Expert is preferred
- 5+ years of ITSM experience with deep knowledge of Service Management processes
- Proficiency with ITSM platforms (e.g., ServiceNow)
- Strong communication, leadership, and stakeholder management skills
- Experience with data analytics and reporting tools (e.g., Power BI, Excel)
- Seasoned experience in a Service Operations role within a global IT Services company
- Seasoned Major Incident Management experience preferably gained in a global IT organization
Benefits
- Flexible working arrangements
- Opportunities for career growth and development
- Global culture that embraces diversity and inclusion
- Equal opportunity employer
- Competitive salary and benefits package
Requirements Summary
5+ years of ITSM experience, ITIL Foundation certification, and proficiency with ITSM platforms required
