Incident Manager

This DBA Support Incident Manager will oversee and manage database infrastructure incidents, resolving issues and preventing downtime. They will coordinate with DBAs, troubleshoot incidents, conduct root cause analysis, and implement improvements to database stability. The role involves ensuring best practices and refining incident management processes specifically for database environments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in IT incident management, with a focus on database environments.
• Solid understanding of database management systems (DBMS) such as Oracle, MySQL, SQL Server, or PostgreSQL.
• Familiarity with IT service management (ITSM) frameworks, especially ITIL processes.
• Experience with incident tracking and management tools (e.g., ServiceNow, Jira, Remedy).