Incident Manager

Rogers is seeking an Incident Manager to provide support during major incidents across network or IT. The role involves driving resolution, stakeholder communication, and improving impact to customers. Candidates should be proficient in ServiceNow and a 24/7 shift-based environment are needed.

Requirements

• 2-5 years of experience in the telecommunications industry
• Proficient with ServiceNow
• Ability to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Self-motivated with ability to resolve problems independently

Benefits

• Competitive salary & annual bonus
• Health & dental benefits
• Pension plan
• RRSP
• TFSA
• Stock matching programs
• Discount programs
• Paid time off
• Company matching contributions
• Professional development opportunities