Incident Manager

Incident Manager responsible for managing the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. The role requires experience with system and data analysis, incident response processes, and technical report writing.

Requirements

• 2+ years of experience in a leadership role in operational environments
• Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• HS diploma or GED
• Experience with technical report writing
• Experience implementing change management solutions for the DoD
• Experience with Splunk
• Experience with performance engineering of AWS Cloud applications
• Experience with using Structured Query Language (SQL)
• Amazon Web Services (AWS) Cloud Certification
• Information Technology Infrastructure Library (ITIL) Certification
• DoD 8570 IAT Level 2 or DoD 8140 compliant Certification

Benefits

• Health benefits
• Life insurance
• Disability insurance
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards program