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Photon
Incident Manager | Offshore
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 12, 2024
This Incident Manager role focuses on resolving Infrastructure and application issues, monitoring alerts, and collaborating with technical teams. The role involves identifying the root cause of incidents, ensuring timely resolution, and providing updates to stakeholders, including both internal and external resources. The position requires working shifts and providing on-call support.
Requirements
- Experience in Jira, Monitoring & ServiceNow tools
- MS Office Tools
- Ability to create monitoring dashboard
- Strong Problem-Solving skills
- Good to Have: Any Scripting/programming language, ITIL certification, SQL basics
Requirements Summary
Jira/Monitoring tools knowledge, MS Office skills. Strong problem-solving and monitoring capabilities are required. Scripting/programming language knowledge is a plus
