Incident & Problem Management Specialist

The Incident & Problem Management Specialist will govern the incident and problem management process, coordinating resources to restore service after disruptions. This role involves CM, incident management, escalation, and continuous process improvement. Responsibilities include leading major incidents, managing emergency changes, and documenting learnings. They will also collaborate with ITSM teams and deliver accurate reports to stakeholders.

Requirements

• University degree or college diploma in computer science, information systems, or a related discipline.
• 8+ years of IT industry experience, including exposure to cloud and high availability production environments.
• 5+ years of Major Incident and Problem Management experience.
• ITSM Toolsets: Experience using ServiceNow and Jira Service Management.
• Strong personality traits including confidence, discipline, and assertiveness.

Benefits

• Hybrid work schedule
• Company share ownership program
• Pension and savings programs
• Paid volunteer days
• Educational resources
• Tuition assistance
• Discounts on products and services
• Wellness and recognition programs