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Infor
Infor
Infor Customer Support Manager (Japan) - Lead Infor LNERP/M3/CSI/WMS support team. 8+ yrs enterprise software exp, 3+ mgmt role, fluent Japanese/English, escalation management expertise required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a dynamic and experienced Customer Support Manager to lead our Japan-based support team specializing in Infor LNERP, M3 and CSI (SyteLine), WMS product lines.
Requirements
- 8 years of experience in enterprise software support, with at least 3 years in a managerial role.
- Proven expertise in one or more of the following: LNERP, M3, CSI (SyteLine), WMS.
- Strong understanding of Japanese customer expectations and communication styles.
- Experience managing escalations and working with cross-regional teams.
- Fluent in Japanese and English (written and spoken).
Requirements Summary
8 years of experience in enterprise software support, managerial role experience, expertise in LNERP, M3, CSI, WMS, Japanese language skills
