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Infor
Infor
Infor Product Support Analyst, Georgia. Provide DoD customer support for Hospitality Management Solution. ServiceNow CRM, SQL skills required. 2nd/3rd shift, weekends. PTO, 401k, retirement.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
Infor is seeking a Product Support Analyst to provide dedicated technical and operational support for Department of Defense (DoD) customers utilizing Infor's Hospitality Management Solution (HMS). The ideal candidate combines strong problem-solving skills, technical proficiency, and a customer-first mindset to deliver reliable, high-quality remote support that upholds Infor's commitment to service excellence.
Requirements
- Experience working in customer service or support
- Experience using a CRM such as ServiceNow to log work cases
- Experience using SQL
- Ability to work 2nd or 3rd shift
- Ability to work weekends and holidays
- US Citizenship is required due to US Government contract requirements
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
Customer service experience, experience using CRM, experience using SQL
