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Alberta Public Service
Information Officer
Information Officer at Alberta Public Service (Edmonton). Customer service role handling registry inquiries, assessing compliance, resolving issues via phone in fast-paced call centre. Requires HS diploma, 4yrs experience, strong communication & problem-solving. Benefits: pension, comprehensive package.
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Job description
Posted on:
December 11, 2025
The Information Officer position is a customer service role that involves responding to inquiries and resolving issues related to registries legislation and programs. The successful candidate will provide full and accurate information services to clients via the telephone, assess calls to identify compliance/non-compliance with legislation, and work in a fast-paced call centre environment.
Requirements
- High school diploma and four years of related experience (e.g., call centre environment) or equivalents
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Ability to work in a fast-paced challenging team environment
- Strong and creative problem-solving skills
- Ability to comprehend and interpret legislative issues and relay information in understandable terms to clients
- Familiarity with programs administered by other government departments and agencies
Benefits
- Comprehensive benefits package
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
Requirements Summary
High school diploma and 4 years of experience, excellent communication skills, and exceptional customer service skills
