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Amgen
Information Systems Mgr - Service Desk
Lead Amgen's Global Service Desk in Hyderabad. Manage L0-L2 operations, drive ServiceNow automation, self-service enablement & AI initiatives. 8-13 yrs, degree, ITIL preferred.
ServiceNow Role Type:
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Job description
Posted on:
July 26, 2025
Join Amgen's mission of serving patients and transform your career by leading the operations of Amgen's Global Service Desk and driving key initiatives such as self-service enablement and automation of support via ServiceNow.
Requirements
- Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2)
- Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency
- Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents
Benefits
- Competitive and comprehensive Total Rewards Plans
- Collaborative culture
- Support for professional and personal growth and well-being
Requirements Summary
8-13 years of experience, Doctorate degree / Master's degree / Bachelor's degree, ITIL v3/4 Foundation Certification (preferred)
