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Amgen
Information Systems Mgr - Service Desk
Join Amgen in Hyderabad as an Information Systems Manager - Service Desk. Lead Global Service Desk operations, leveraging ServiceNow and ITIL expertise.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 26, 2025
Join Amgen's mission of serving patients by leading the operations of the Global Service Desk, including performance oversight of external Managed Service Providers and collaboration with regional delivery leads.
Requirements
- Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
- Vendor Management Expertise
- Service Delivery & ITIL Framework
- Self-Service & Automation Enablement
- ServiceNow Proficiency
Benefits
- Competitive and comprehensive Total Rewards Plans
- Collaborative culture
- Inclusive environment
Requirements Summary
8-13 years of experience, Doctorate degree / Master's degree / Bachelor's degree, and ITIL, ServiceNow, and Vendor Management Expertise
