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Singapore Airlines Ltd
Information Technology-Asst Mgr/Lead Engineer for IT Service Mgmt (Svc Resiliency & Ops Excellence)
Join Singapore Airlines as an IT Assistant Manager/Lead Engineer in Singapore. Leverage ServiceNow skills to enhance IT operations and drive service excellence. ITIL/SIAM certified preferred. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 25, 2025
The incumbent will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies.
Requirements
- Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification.
- At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement.
- Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory.
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
Requirements Summary
Degree in Information Technology, 5+ years of IT Operations experience, experience with ServiceNow Platform
