Information Technology Manager (End User Computing)

The IT Manager for End User Computing is responsible for managing and maintaining the digital workplace environment, IT asset management, and network infrastructure. The role involves providing technical support, configuring technology solutions, and ensuring high levels of customer satisfaction for the University community. The ideal candidate will be a tech-savvy individual who can maintain the IT ecosystem and help to support IT operations and service delivery.

Requirements

• Bachelor’s degree in information technology, computer science or related discipline.
• Minimum 8 years of relevant work experience in End User Computing.
• Solid domain knowledge on Windows 11, MS Office, Active Directory, Microsoft 365 and Adobe Applications.
• Experience with Microsoft Intune architecture design, policies and features for PC and mobile device management.
• Solid knowledge of computer Golden Image build, configuration and deployment.
• Experience in ServiceNow ITSM, CMDB and Software Asset management.
• Technically strong in supporting Windows/Mac OS/Linux, as well as printing management systems like PaperCut.