HKBU

Information Technology Manager (Workflow / Cloud / AI)

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Incident Management
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Integration Hub
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Workflow Automation
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
September 26, 2025

The Information Technology Manager (Workflow / Cloud / AI) will be a key member of the Applications & Integration Services Section within the Office of Information Technology. This role focuses on advancing the university's digital transformation through the development and management of workflow automation solutions and cloud-native applications, leveraging artificial intelligence technologies to enhance operational efficiency and productivity. The position involves overseeing end-to-end project lifecycles and collaborating with various university units.

Requirements

  • A bachelor’s degree in Computer Science, Information Systems, or a related discipline.
  • Minimum of 7 years of proven experience in IT application development or systems integration.
  • Demonstrated success in developing and managing workflow automation applications, AI-enabled solutions, and cloud-native systems.
  • Proficiency in cloud platforms such as Azure.
  • Hands-on experience with AI tools and programming environments.
  • Familiarity with workflow automation platforms (e.g., ServiceNow, K2).
  • Ability to translate business requirements into technical specifications and actionable user stories.
  • Proven capability to lead internal technical teams and supervise external consultants or system integrators.
  • Solid project management skills.
  • Excellent communication and interpersonal skills.

Requirements Summary

Bachelor's in CS/IS. 7+ years of IT experience. Proven skill in workflow/cloud/AI application development. Proficiency in Azure