Infrastructure & Network Analyst

The Infrastructure & Network Analyst will develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres, and cloud platforms. This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.

Requirements

• Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
• Administration of switch and firewall configuration.
• Resolving alerts from the monitoring systems for all network services and systems.
• Maintenance of development and testing network environments
• Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
• Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
• Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
• Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
• Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
• Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities
• Coordination of penetration and vulnerability testing across company systems and networks
• Analyse, design, test, install, document, implement and support complex network solutions in cloud environments
• Communicate regularly with the Service Delivery managers and Service Delivery team members
• Ensure that the team documentation is maintained and updated regularly as required
• Provide input to the monthly IT Services report