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TELUS
Issue Resolution Specialist, Client Incident Management
Join TELUS in Montreal as an Issue Resolution Specialist. Leverage ServiceNow for client incident management, ensuring smooth implementations. 3+ years required. Flexible work and benefits included.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 29, 2025
TELUS Health is seeking an Issue Resolution Specialist to coordinate and facilitate non-production issue resolution during client implementations, ensuring smooth system readiness and driving efficient issue resolution.
Requirements
- 3+ years in issue resolution, implementation support, or IT service coordination
- Strong problem-solving, organizational, and communication skills
- Experience with issue tracking tools (ServiceNow, CW, ADO, etc.)
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- Flexible work arrangements
- Professional development opportunities
- Employee discounts on TELUS products and services
- Comprehensive health and wellness programs
- Parental leave top-up
- Adoption assistance program
Requirements Summary
3+ years of experience, strong problem-solving and organizational skills, experience with issue tracking tools
