The IT Administrator III is a key role within the ServiceNow Global CMDB Program, focusing on defining and governing Critical Data Elements (CDEs) for Configuration Items (CIs). They partner with stakeholders to ensure data integrity, lead data stewardship enablement, and contribute to the long-term sustainability of the CMDB.
Requirements
- Collaborate with stakeholders to identify and define Critical Data Elements.
- Design and implement governance processes and standards.
- Develop and manage onboarding and training programs for data stewards.
- Maintain comprehensive documentation of CDE definitions and governance policies.
- Track adherence to governance standards and implement corrective actions.
- Serve as a liaison between platform teams and business units.