IT Analyst-LMS HR

The IT Analyst-LMS HR will contribute to the Human Resources IT organization in the Support portfolio, leading the deployment of change requests and resolving root cause issues across the Human Resource product team. The Analyst will work on global, cross-functional teams to create and support capabilities, client-focused information technology solutions.

Requirements

• Bachelor's Degree or higher
• 2 years of IT professional experience
• 2 years of experience with System Admin in SumTotal Learning Management System like Learning activity management and notifications.
• Knowledge in SumTotal Advanced Reporting is a big plus.
• Troubleshoot issues in the LMS.
• Manage and implement Change Requests following Global Test Management requirements for validated systems.
• Ensure system remains validated according to the Master Validation Plan.
• Manage the validation and implementation of upcoming SumTotal releases.
• Work closely with the business to align LMS functionalities with organizational needs.
• Assist off-shore IT team with escalated ServiceNow tickets.
• Monitor and manage open cases with SumTotal Support.
• Continually research and upskill SumTotal expertise on SumTotal Connect.
• Knowledge of JIRA, qtest and ServiceNow tools is a plus.
• Proven leadership and ability to multi-task in a complex environment.
• Leadership and communication skills necessary to engage with stakeholders, governance, and cross-functional teams
• Self-motivated with a demonstrated leadership ability to learn quickly and deliver results fast in a high pressure, high profile environment
• Technical Aptitude and desire to absorb and apply technical information as required
• Good judgment, decision-making, and communication skills to objectively understand an issue and negotiate a resolution
• Proven ability to identify, focus, and own, high priority tasks to manage delivery to project timelines