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Zūm Services
IT Analyst, Onsite
IT Analyst at Zūm Services (Redwood City, CA). Support on-site IT operations using ServiceNow ticketing. Manage macOS/Windows/Android, Active Directory, M365. 2+ yrs required. Medical, dental, 401(k).
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Zum is a rapidly expanding Series E startup backed by industry leaders, seeking a proactive and customer-focused IT Analyst to join their on-site IT team.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience in IT support or a similar role
- Proficiency with macOS, Windows, and Android environments
- Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)
- Knowledge of Active Directory, Microsoft 365, and Google Workspace
- Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Soft Skills: Excellent communication, organization, and customer service abilities
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Holidays
- Wellness
- Vacation
Requirements Summary
2+ years of IT experience, proficiency in macOS, Windows, and Android, familiarity with IT ticketing systems, knowledge of Active Directory, Microsoft 365, and Google Workspace
Apply now
Redwood City
|
California
United States
Entry Level
In-Person
Full Time
90000-124000 USD/year
