IT Application Management/Support Lead - North America

Corteva Agriscience is looking for an IT Application Management/Support Lead for our North America Region. The IT Application Management/Support Lead is responsible for managing the application support within the Business Technology Solutions (BTS) area to provide quality support for all BTS products.

Requirements

• A Bachelor’s or Master’s degree in computer science, Information Technology, Business Administration, or a related field
• At least 8 years of experience in tier 2 & 3 IT application support and managed services
• Strong understanding of application support processes and good overview of technology (.net, java, ServiceNow)
• Good understanding of Monitoring and alerting tools (e.g., Splunk, SolarWinds), Log analysis, performance tuning, and troubleshooting
• Strong business acumen and deep understanding of business processes to align IT services with organizational goals and improve efficiency
• Proficiency in creating professional, visually appealing PowerPoint presentations for effective communication
• Excellent communication skills to explain complex concepts to both technical and non-technical audiences
• Skilled in using data analytics to identify opportunities for continuous improvement and optimize processes
• Comprehensive knowledge of service management tools like ServiceNow for managing IT services, incident resolution, and change management
• Demonstrated ability and eagerness to learn new tools, technologies, and business processes
• Proven leadership experience with a track record of achieving operational excellence
• Strong customer focus and a service-oriented mindset
• Extensive experience with ITIL processes, incident, problem and change management (ITIL certification is an advantage)
• Outstanding organizational and interpersonal skills, including people management
• Broad technical knowledge, including programming, databases, cloud computing, and web technologies
• Vendor management experience, particularly in application services
• Proficiency in English, including written, oral, and presentation skills
• Prior experience in product development is preferred
• Ability to lead and collaborate with diverse, multicultural, and cross-functional teams

Benefits

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program