IT Business Analyst - ServiceNow (Hybrid, 80-100%)

This IT Business Analyst role focuses on transforming SwissRe's Enterprise Service Management landscape using ServiceNow, partnering with stakeholders to optimize processes and deliver service improvements. The role requires translating business needs into actionable solutions and ensuring smooth delivery of service changes. This is a hybrid position with a balance between self-sufficiency and collaboration.

Requirements

• Translate complex business needs into actionable user stories.
• Maintain documentation of business processes and ServiceNow configurations.
• Champion a culture of continuous improvement.

Benefits

• Attractive performance-based bonus