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SEPTA
IT Business Analyst (3071)
IT Business Analyst at SEPTA (Philadelphia, PA). Evaluate enterprise systems, translate business requirements into technical solutions using ServiceNow, SAP, Microsoft 365. 3+ years required. ITIL/Agile certification preferred.
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 6, 2025
The IT Business Analyst is responsible for evaluating and improving SEPTA's enterprise systems and business processes across departments. This role focuses on gathering and translating business requirements into technical solutions that align with organizational goals, IT capabilities, and governance standards.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
- A minimum of three (3) years of professional experience as an IT Business Analyst or similar role
- Familiarity with enterprise platforms such as Microsoft 365, SAP, ServiceNow, SharePoint, or Jira
- Experience with process documentation and business process modeling tools (e.g., Visio, Lucid chart)
- Ability to work effectively with both technical and non-technical stakeholders
- Excellent verbal and written communication skills, with proven experience facilitating meetings and workshops
- Familiarity with or certification in ITIL, TOGAF, PMI or Agile (e.g., SAFe, Scrum) best practices
Benefits
- Comprehensive Healthcare Coverage
- Retirement Security
- Work-Life Balance
- Employee Wellness
- Invest in Your Growth
- Student Loan Assistance
- Free Travel Perks
Requirements Summary
3+ years of experience as an IT Business Analyst, bachelor's degree in a related field, and familiarity with enterprise platforms
Apply now
Philadelphia
|
Pennsylvania
United States
Mid-Level
In-Person
Full Time
79534-99424 USD/year
