The Canada Life Assurance Company

IT Business Systems Analyst

Join The Canada Life Assurance Company as an IT Business Systems Analyst in London, Ontario. Leverage ServiceNow for incident management and support. $55,700-$92,800 salary.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
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Integration Hub
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Problem Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 25, 2025

The IT Business Systems Analyst maintains a business perspective through all phases of problem resolution and systems enhancement. They work closely with the business to understand their needs, opportunities, and requirements.

Requirements

  • Provide Level 2/3 production support for OnBase-related incidents
  • Monitor and triage issues related to timer services, API integrations, and certificate-based communication between OnBase and downstream systems
  • Participate in incident bridge calls and collaborate with cross-functional teams to ensure timely resolution of high-priority issues
  • Leverage tools such as ServiceNow for incident tracking, root cause analysis, and post-incident documentation
  • Support the development and execution of cleanup scripts to address data anomalies
  • Work with business stakeholders to define and implement preventive monitoring procedures
  • Ensure compliance with escalation protocols and contribute to continuous improvement of support processes
  • Support the JIRA process by updating tickets, maintaining Application Design and Support Records (ADSRs), and ensuring traceability of requirements through to resolution
  • Assist with test planning, including the creation of test cases and case plans, and support execution of functional and regression testing as needed

Benefits

  • base salary between $55,700 - $92,800 annually

Requirements Summary

Bachelor's degree in related discipline or equivalent combination of training and experience. Minimum 5+ years of experience in business analysis role