Regal Rexnord

IT Client Services Manager

Join Regal Rexnord as an IT Client Services Manager in Radford, VA. Lead IT support teams, leverage ServiceNow expertise, and enjoy competitive benefits.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 22, 2025

We are looking for a passionate leader to serve as a key liaison and influencer between Corporate IT support and our site business locations. In this role, you will be leading a diverse team of systems engineers, site IT support specialists, and helpdesk to ensure we deliver world-class IT support to our customers.

Requirements

  • Bachelor's degree and 8+ years of related experience leading and managing a Service Desk function
  • 3+ years' experience formally or informally directing other team members
  • Passion for delivering high quality IT services with a continuous improvement mindset
  • Experience deploying and supporting Microsoft 365 systems and services
  • Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
  • Experience with MS Office 365
  • ITIL Foundations V4
  • 3+ years of experience in a major IT Service Management Platform, preferably ServiceNow

Benefits

  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

Requirements Summary

Bachelor's degree, 8+ years of experience leading a Service Desk function, and experience deploying and supporting Microsoft 365 systems and services