IT Client Services Manager

We are looking for a passionate leader to serve as a key liaison and influencer between Corporate IT support and our site business locations. In this role, you will be leading a diverse team of systems engineers, site IT support specialists, and helpdesk to ensure we deliver world-class IT support to our customers.

Requirements

• Bachelor's degree and 8+ years of related experience leading and managing a Service Desk function
• 3+ years' experience formally or informally directing other team members
• Passion for delivering high quality IT services with a continuous improvement mindset
• Experience deploying and supporting Microsoft 365 systems and services
• Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
• Experience with MS Office 365
• ITIL Foundations V4
• 3+ years of experience in a major IT Service Management Platform, preferably ServiceNow

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance