We are looking for a passionate leader to serve as a key liaison and influencer between Corporate IT support and our site business locations. In this role, you will be leading a diverse team of systems engineers, site IT support specialists, and helpdesk to ensure we deliver world-class IT support to our customers.
Requirements
- Bachelor's degree and 8+ years of related experience leading and managing a Service Desk function
- 3+ years' experience formally or informally directing other team members
- Passion for delivering high quality IT services with a continuous improvement mindset
- Experience deploying and supporting Microsoft 365 systems and services
- Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
- Experience with MS Office 365
- ITIL Foundations V4
- 3+ years of experience in a major IT Service Management Platform, preferably ServiceNow
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance