IT End User Services Analyst

Provides 1st and 2nd level IT support to Vertiv users at the E&I Ras Al Khaimah facility. Manages and administers IT infrastructure and systems in alignment with local business needs and global corporate policies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Minimum 1–3 years of experience in IT support or similar technical roles
• Experience with IT Service Management tools (e.g., ServiceNow, LogMeIn, or equivalent)
• Hands-on experience with desktop OS deployment, MDM solutions, and software distribution tools (e.g., LANDesk, SCCM)
• Strong proficiency in Microsoft Windows client and server operating systems
• Good knowledge of network infrastructure principles, protocols, and basic troubleshooting
• Skilled in installation, configuration, and maintenance of IT hardware and software
• Advanced user of Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Familiarity with Active Directory, user account management, and IT security best practices
• Certifications such as Microsoft, Cisco, or ITIL (preferred but not mandatory)