IT Field Desktop Technician

Grant Thornton is seeking a Customer Experience Associate to join their team in Philadelphia, PA. The role focuses on providing enhanced IT support to employees, ensuring a high level of service in a fast-paced environment. This is a hybrid position requiring ability to work from local office. The aim is to ensure 100% laptop uptime and a positive customer experience.

Requirements

• College degree or equivalent experience
• 1 to 3 years of field service support experience
• Strong knowledge of Windows Operating systems
• Strong Knowledge of Office products
• Knowledge of Remedy or ServiceNow ticket systems
• Established laptop hardware experience
• Basic analytical and problem-solving skills
• Ability to work independently and in a team