IT Field Service Technician

Eurofins Scientific is seeking a self-motivated and enthusiastic IT Field Service Technician to provide remote support for local and nationwide teams. The role involves troubleshooting hardware, software, and network connectivity, with a focus on providing clear communication to all IT skill levels and handling overflow support calls. A commitment to knowledge sharing and process improvement is valued.

Requirements

• Minimum 3 years of Desktop Support w/increasing responsibilities
• 1 yr. minimum of Help Desk Support (or equivalent)
• 1 yr. minimum of Knowledge Management
• 1 yr. minimum of ServiceNow (or equivalent ITIL Incident tracking)
• Intermediate troubleshooting and repair of Windows OS’s
• Intermediate troubleshooting and repair of hardware, UPS’s
• Intermediate troubleshooting and repair of on premise and cloud based Microsoft products
• Basic knowledge of Active Directory, DNS, DHCP, Group Policy
• Intermediate support for VPN and remote access
• Familiarity with network connectivity, TCI/IP, Firewalls, Vlan’s
• Basic understanding of ITIL concepts

Benefits

• Comprehensive medical coverage
• Dental
• Vision options
• Life and disability insurance
• Paid vacation and holidays
• 401(k) with company match
• Paid sick leave
• Paid time off