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Ingersoll Rand Careers
IT Field Service Technician
Join Ingersoll Rand as an IT Field Service Technician in Redditch. Leverage ServiceNow for troubleshooting, ticketing, and Active Directory management. Benefits include 25 days holiday, 7% pension, and health coverage.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 24, 2025
IT Field Service Technician responsible for software and hardware troubleshooting, ticket coordination, and basic active directory management in a Windows-based environment.
Requirements
- 1-3 years of experience in IT support or a related field
- Experience with MS Office (O365 and previous)
- Experience using Active Directory
- Experience using ServiceNow
- Knowledge of PXE Boot/imaging and windows desktop deployments
- Printer configuration (LDAP, IP addressing, etc)
- Basic server side tasks (file shares, print management)
- Mobile Phone management
Benefits
- 25 Days Holiday + 8 Bank Holidays
- 7% Employer Pension Contribution
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme
- Electric Car Scheme
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
Requirements Summary
1-3 years of experience in IT support, knowledge of MS Office, Active Directory, and ServiceNow
