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Ingersoll Rand Careers
IT Field Service Technician
Join Ingersoll Rand as an IT Field Service Technician in Redditch. Leverage ServiceNow for ticket management and troubleshooting. 2+ years in IT support required. Benefits include 25 days holiday, pension, and health cover.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 24, 2025
IT Field Service Technician position based in Redditch, UK. Responsible for software & hardware troubleshooting, ticket coordination, and end-to-end ticket management. Requires experience with MS Office, Active Directory, and ServiceNow.
Requirements
- Experience with MS Office (O365 and previous)
- Experience using Active Directory
- Experience using ServiceNow
- Knowledge of PXE Boot/imaging and windows desktop deployments
- Printer configuration (LDAP, IP addressing, etc)
- Basic server side tasks (file shares, print management)
- Mobile Phone management
Benefits
- 25 Days Holiday + 8 Bank Holidays
- 7% Employer Pension Contribution
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
Requirements Summary
2+ years of experience in IT support with MS Office, Active Directory, and ServiceNow
