IT Help Desk Technician

Corning is seeking a highly motivated IT Help Desk Technician to provide support for authorized IT Devices in connection with Corning IT platforms. The role involves resolving user issues, utilizing ServiceNow for ticket management, and maintaining knowledge base articles to improve service efficiency. The team plays a critical role in maintaining the operational interests of the company.

Requirements

• 2 year of IT Helpdesk, Service Now or Service Desk experience
• Time management skills and ability to multitask
• Customer service experience (ideally in a call center)
• Strong technical abilities with computers and mobile devices
• Fluent in English (read, write, and comprehend)
• Microsoft-based applications (Windows 11, O365, Teams)
• Experience with call management software like Finesse

Benefits

• Medical
• Dental
• Vision
• Paid parental leave
• Family building support
• Fitness
• Company-paid life insurance
• Disability
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)