.svg)
TP ICAP
IT Incident and Problem Manager
Join TP ICAP in Belfast as an IT Incident and Problem Manager. Leverage ServiceNow skills to enhance incident management in a global financial environment.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 23, 2025
Reporting to the IT Operations Team Lead, the Incident & Problem Manager will work as part of a team responsible for the operational execution of the TP ICAP Incident & Problem Management Policies, to ensure that TP ICAP remains fully accountable and in control of incident and problem management.
Requirements
- Problem & Incident Management experience within a complex global corporate environment, financial services experience preferred
- Strong experience with ServiceNow, or similar ITSM tools, with a clear understanding of how tools should be used to support Problem Management process activities
- Strong analytical and problem-solving skills, preferably evidenced by previous similar experience in a similar role
- Strong communication skills, experience managing relationships with senior stakeholders
Requirements Summary
Problem & Incident Management experience, strong analytical and problem-solving skills, strong communication skills
