IT Incident and Problem Manager

Reporting to the IT Operations Team Lead, the Incident & Problem Manager will work as part of a team responsible for the operational execution of the TP ICAP Incident & Problem Management Policies, to ensure that TP ICAP remains fully accountable and in control of incident and problem management.

Requirements

• Problem & Incident Management experience within a complex global corporate environment, financial services experience preferred
• Strong experience with ServiceNow, or similar ITSM tools, with a clear understanding of how tools should be used to support Problem Management process activities
• Strong analytical and problem-solving skills, preferably evidenced by previous similar experience in a similar role
• Strong communication skills, experience managing relationships with senior stakeholders