.svg)
TP ICAP
IT Incident and Problem Manager
Join TP ICAP in Belfast as an IT Incident and Problem Manager. Leverage ServiceNow skills to enhance incident management in a dynamic environment.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 23, 2025
The Incident & Problem Manager will work as part of the IT Operations Team to ensure that TP ICAP remains fully accountable and in control of incident and problem management. The role involves coordinating incident and problem management activities, facilitating meetings, and proactively monitoring performance metrics and KPIs.
Requirements
- Problem & Incident Management experience within a complex global corporate environment, financial services experience preferred.
- Strong experience with ServiceNow, or similar ITSM tools, with a clear understanding of how tools should be used to support Problem Management process activities.
- Strong analytical and problem-solving skills, preferably evidenced by previous similar experience in a similar role.
- Strong communication skills, experience managing relationships with senior stakeholders.
Benefits
- Opportunity to work in a dynamic and inclusive environment
- Chance to contribute to the growth and success of a global company
- Professional development and training opportunities
- Competitive salary and benefits package
Requirements Summary
Problem Management experience, ServiceNow experience, analytical and problem-solving skills
