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Luminor Group
IT Incident Manager
IT Incident Manager at Luminor Group (Riga). Manage incidents using ServiceNow/ITSM tools, ITIL framework. Requires CS degree, ITIL cert. Hybrid, EU flexibility, growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 28, 2025
Join our team as a IT Incident Manager! You will oversee IT incidents from start to finish, ensuring quick resolution and minimal business disruption.
Requirements
- Strong communication, interpersonal, and analytical skills
- Familiarity with ITSM tools (e.g., ServiceNow, JIRA)
- Agile mindset and understanding of ITIL or similar service management frameworks
- Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
- Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
- ITIL certification preferred
Benefits
- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams
- Culture of challenging work together with good humor and having fun
- Additional weeks of vacation available to all employees who have been in the company for 1 year or more
- Volunteer time off
- Paid leave for military training
- Health benefits
- Wellbeing program
- Professional growth opportunities
- Special offer for Luminor products & services
Requirements Summary
Bachelor’s degree in Computer Science, Information Systems, or a related field, ITIL certification, 0-10 years of experience
