IT Incident Manager

Join our team as a IT Incident Manager and oversee IT incidents from start to finish, ensuring quick resolution and minimal business disruption. Act as the main contact point, coordinate communication, lead during crises, and keep operations stable.

Requirements

• Strong communication, interpersonal, and analytical skills
• Familiarity with ITSM tools (e.g., ServiceNow, JIRA), and experience managing high-priority incidents
• Agile mindset and understanding of ITIL or similar service management frameworks
• Experience with IT infrastructure, cloud computing, networking, software development, cybersecurity, and database management
• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master's is a plus
• ITIL certification preferred
• Willingness to work Regular business hours with the understanding that one week per month includes on-call duty, for which overtime pay is provided
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2,370 - 4,580 EUR/month, which is to be determined depending on your level of experience and competencies