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Luminor Group
Senior IT Problem Manager
Senior IT Problem Manager at Luminor Group (Tallinn). Lead ITIL/ServiceNow Problem & Incident Management, root cause analyses, and Change Management. ITIL cert required. Flexible, international culture.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 14, 2025
Join our team as a Senior IT Problem Manager! We are looking for a candidate with experience in IT Service Management and a strong understanding of ITIL or equivalent frameworks. You will be responsible for leading technical investigations, conducting root cause analyses, and overseeing Problem, Incident, and Change Management processes.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- ITIL Foundation or intermediate-level certification
- Significant experience in IT Service Management
- Proven ability to lead root cause analyses and work closely with technical stakeholders
- Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management
- Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms
- Advanced proficiency in MS Office
- Excellent communication, analytical, and problem-solving skills
Benefits
- Flexibility
- International teams
- Culture
- More vacation
- Volunteer time off
- Paid leave
- Health benefits
- Wellbeing
- Professional growth
- Special Offer for Luminor products & services
Requirements Summary
Bachelor’s degree, ITIL certification, significant experience in IT Service Management, and excellent communication and analytical skills
