Senior IT Problem Manager

Join our team as a Senior IT Problem Manager and contribute to building a local banking champion. We are looking for a candidate with significant experience in IT Service Management, strong understanding of ITIL or equivalent frameworks, and excellent communication and problem-solving skills.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field; a Master’s degree is considered an advantage.
• ITIL Foundation or intermediate-level certification is preferred.
• Significant experience in IT Service Management with a strong understanding of ITIL or equivalent frameworks.
• Proven ability to lead root cause analyses and work closely with technical stakeholders.
• Experience and understanding of IT infrastructure, cloud computing, application development, cybersecurity, and database management.
• Hands-on experience with ITSM tools such as ServiceNow, JIRA, and monitoring platforms.
• Advanced proficiency in MS Office.
• Excellent communication, analytical, and problem-solving skills.
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,060 - 5,080 EUR/month, which is to be determined depending on your level of experience and competencies