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Eurofins
IT Infrastructure Process Engineer
Join Eurofins in Bengaluru as an IT Infrastructure Process Engineer. Leverage ServiceNow and BMC Helix to optimize ITSM processes. 6-7 years ITIL experience required.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
Configuration Management Database
Discovery
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
Eurofins Scientific is seeking a skilled IT Infrastructure Process Engineer to manage ITSM processes. The role involves implementing and optimizing IT Service Management processes in a complex IT environment. Responsibilities include defining and maintaining process documentation, conducting audits, and facilitating process adoption and efficiency. The company specializes in testing, analytical services, and is a leader in agroscience, pharma and cosmetics products testing.
Requirements
- Extensive hands-on experience with BMC Helix and ServiceNow platforms
- Change Management
- Problem Management
- Incident Management
- CMDB - Experience supporting or implementing CMDB updates, discovery tools, and asset lifecycle processes
- Collaborated with tool admins and developers to align configurations with process requirements
- Strong communication and stakeholder engagement skills
- Must-Have Qualifications
Requirements Summary
6-7 years ITIL experience, BMC Helix/ServiceNow proficiency, and strong process experience. Strong problem-solving and collaboration skills are required
