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Eurofins
IT Infrastructure Process Engineer
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
Discovery
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
Eurofins Scientific is seeking an IT Infrastructure Process Engineer to manage and optimize IT Service Management (ITSM) processes. The role involves defining, maintaining, and improving ITIL best practices, monitoring KPIs, and ensuring process effectiveness across a complex IT environment. The company is a leading provider of analytical testing services across food, environment, pharmaceutical, and cosmetics industries.
Requirements
- Extensive hands-on experience with BMC Helix and ServiceNow platforms
- Change Management - driving CAB meetings, evaluating risk and impact, and ensuring minimal disruption
- Problem Management – leading root cause analysis (RCA), trend analysis, and permanent solution implementation
- Incident Management – Drive MIM, ensuring SLA adherence, prioritization, and timely resolution of critical issues
- CMDB - Experience supporting or implementing CMDB updates, discovery tools, and asset lifecycle processes
- Strong communication and stakeholder engagement skills
Requirements Summary
5-7 years ITSM experience, BMC Helix/ServiceNow familiarity, strong problem-solving skills and CMDB expertise
