IT Manager - Observability & Automation

We are seeking an IT Manager - Observability & Automation to build and manage enterprise-grade monitoring, observability, and automation frameworks. The ideal candidate will have strong technical expertise in monitoring platforms, AIOps, automation frameworks, and a proven ability to collaborate across engineering, operations, and business teams.

Requirements

• Collaborate with Product owners, Engineering, and internal IT teams to achieve business objectives.
• Define and drive the observability and automation strategy aligned with business and IT objectives.
• Lead a team of engineers and specialists responsible for monitoring, observability, and automation initiatives.
• Own the design, implementation, and operations of enterprise observability platforms (APM, log analytics, metrics, tracing, synthetic monitoring).
• Ensure end-to-end visibility of applications, infrastructure, and cloud environments to proactively detect and resolve issues.
• Define and implement IT automation and orchestration strategies across infrastructure and operations.
• Build and maintain automation frameworks (provisioning, remediation, workflows, runbooks, self-healing systems).
• Partner with ITSM and DevOps teams to automate incident, problem, and change management processes.
• Continuously identify opportunities to reduce manual effort, improve efficiency, and enhance service reliability.
• Work closely with business stakeholders to ensure observability and automation meet compliance and security standards.
• Develop governance models and best practices for monitoring, alerting, and automation usage.
• Provide executive-level reporting on system reliability, performance trends, and automation outcomes.
• Manage the deploy and maintenance of Windows, Unix, Linux, VMware systems infrastructure in OnPrem and MS Azure.
• Establish KPIs, SLIs, SLOs, and dashboards to measure and report system reliability and performance.
• Works with senior leadership and Architecture and Engineering team in the planning, development, and execution of short term and long-term goals.
• Developing processes to streamline and drive team to automate routine tasks.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance