IT Operation Engineer

We are looking for a self-motivated and collaborative IT Operation Engineer to provide the best cloud platform solution/architecture for Tencent business and affiliate users. The role entails collaborating with the Tencent Overseas IT and local Operations teams, owning the full IT asset lifecycle, maintaining server room operations, administering business-critical systems, and leading Tier 2/3 support.

Requirements

• Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.
• Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)
• Automate onboarding/offboarding workflows (account provisioning, access controls)
• Partner with HR/InfoSec to enforce IAM policies and compliance standards
• Develop IT operational playbooks and knowledge base documentation
• Optimize vendor management for procurement and SLAs
• Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.

Benefits

• Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits.
• Knowledgeable, resourceful, and shows initiative. You always keep the customer’s objectives in mind.
• Positive by nature, a great team player, and both dependable and autonomous.
• Customer-oriented and able to work at a very fast pace.