AZGROUPPROD

IT Operations and Continuity Manager

Join AZGROUPPROD as an IT Operations and Continuity Manager in Kuala Lumpur. Leverage ServiceNow skills to enhance IT service resilience. Requires ITIL knowledge, 3-5 years experience, and offers flexible work arrangements.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 8, 2025

IT Operations and Continuity Manager responsible for ensuring the resilience and efficiency of IT services in Allianz entities, contributing to the stability and continuity of business operations at Allianz.

Requirements

  • Degree in Computer Science, Management Information Systems or a related field
  • Minimum 3 to 5 years of relevant experience
  • Strong knowledge of ITIL processes, particularly in Incident Management and ITSCM
  • Experience in conducting IT audits and managing user access reviews
  • Excellent problem-solving and analytical skills, with a focus on continuous improvement
  • Strong communication and collaboration skills, capable of working with cross-functional teams
  • Experience with IT service management tools, such as ServiceNow, is preferred
  • Experience of leading multi-national teams and working across countries and cultures
  • Technical knowledge of on-premises and cloud ecosystems is advantageous
  • Ability to deliver high-quality results and takes ownership of initiatives
  • Engaging personality who is able to build and maintain good working relationships and strong professional presence

Benefits

  • Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer
  • Diverse and inclusive workforce
  • Equal opportunity employer
  • Flexible work arrangements

Requirements Summary

Degree in Computer Science, Management Information Systems or related field, 3-5 years of relevant experience, strong knowledge of ITIL processes