IT Operations Manager

Ottobock is looking for an experienced IT Operations Manager to join its N.A. Headquarters in Austin, TX. The IT Operations Manager is responsible for planning, organizing, and managing the Operations staff to ensure the stable and secure operation of Ottobock North America's IT systems and technology platforms.

Requirements

• Four-year related degree
• 5 years of relevant experience
• Experience designing and/or troubleshooting problems and providing superior customer service
• Experience building strong partnerships with both business and vendors to set clear expectations
• Strong business process management knowledge
• Proven facilitation skills across multiple business disciplines, organization levels, and geographies
• Strong problem-solving and analytical skills, with developing creative solutions and meeting project objectives
• Ability to provide technical training to end users
• Ability to learn and support new systems and applications
• Experience building relationships with executive leadership, with a proven ability to influence and collaborate at all levels
• Strong understanding of IT Service-Management processes
• Strong project management skills and experience a plus
• ServiceNow experience
• ITIL Foundations v3 certification preferred

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave