IT Operations Support Technician-Day Shift

As an IT Operations Support Technician, you will be responsible for maintaining operational awareness, operating with operational intelligence, and providing insight to ensure the stability and performance of enterprise infrastructure. You will also be responsible for monitoring infrastructure, applications, and services, and performing first-line triage of events and incidents. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions.

Requirements

• Active TS clearance and eligibility to obtain a CI poly
• CompTIA Security+ certification or ability to obtain within a defined period
• Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline
• At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role
• Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization
• Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar
• Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow
• Practical understanding of ITIL incident, event, and change management principles
• Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required
• Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover
• Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates
• Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism

Benefits

• Health/Dental/Vision
• 401(k) match
• Profit Sharing
• Universal Leave
• STD/LTD/Life Insurance/Voluntary Life Insurance
• Stipends
• Referral Bonuses